Cyril Coste (London) is a French digital expert. Cyril is #1 on the list of 'Most Influential Independent Digital Transformation Experts' and is being named in the 'Global Top 100 Digital Transformation Influencers.' He has been working as Digital Transformation Director for DTX Advisory since 2018 and helps clients achieve business goals through digitization.
"I focus on what I can automate, then there is time for my employees to add value. Know how your organization works and make sure you have an internal KPI. Always keep an eye on it: does it contribute to customer service?"
"Digital transformation allows you to better understand and serve your customers. AI and machine learning can support you in making your processes more efficient. And how can you better organize things from the inside out? Give your employees the right tools. Then ask yourself whether you have enough data available and how you can analyze it. This does not have to be a major investment, but you do need commitment."
Open up Digitals is a Fellow Digitals production.
Cyril Coste (London) is a French digital expert. Cyril is #1 on the list of 'Most Influential Independent Digital Transformation Experts' and is being named in the 'Global Top 100 Digital Transformation Influencers.' He has been working as Digital Transformation Director for DTX Advisory since 2018 and helps clients achieve business goals through digitization.
"I focus on what I can automate, then there is time for my employees to add value. Know how your organization works and make sure you have an internal KPI. Always keep an eye on it: does it contribute to customer service?"
"Digital transformation allows you to better understand and serve your customers. AI and machine learning can support you in making your processes more efficient. And how can you better organize things from the inside out? Give your employees the right tools. Then ask yourself whether you have enough data available and how you can analyze it. This does not have to be a major investment, but you do need commitment."
Open up Digitals is a Fellow Digitals production.