Open up Digitals

#7 Kamales Lardi: Focus on customers, data & sustainability

December 17, 2020 Fellow Digitals Season 1 Episode 7
#7 Kamales Lardi: Focus on customers, data & sustainability
Open up Digitals
More Info
Open up Digitals
#7 Kamales Lardi: Focus on customers, data & sustainability
Dec 17, 2020 Season 1 Episode 7
Fellow Digitals

Kamales Lardi (Zurich) is a prominent digital transformation expert with over 20 years of cross-industry experience, an internationally recognized keynote speaker, CEO of Lardi & Partner, and recently awarded as one of the Top 10 Global Thought Leaders and Influencers in Digital Transformation.

"Seize this opportunity to take a fresh look at your business strategy. During the pandemic, companies were forced to come up with new ideas about technology in the workplace. We spend a lot on it. However, some solutions have been implemented that are not always sustainable. My advice: keep looking at how that technology can improve work processes, such as reducing manual work."

"Zoom in and take care of the right data. But how do you keep track of the return on investment (ROI)? Look at your objectives (what do you solve for your customer?) and make them smaller. I divide them into: customer experience, product and service digitization, operational excellence, and new business. Zoom in and take care of the right data. Provide a dashboard so you can continue to make informed decisions."

Open up Digitals is a Fellow Digitals production.

Show Notes

Kamales Lardi (Zurich) is a prominent digital transformation expert with over 20 years of cross-industry experience, an internationally recognized keynote speaker, CEO of Lardi & Partner, and recently awarded as one of the Top 10 Global Thought Leaders and Influencers in Digital Transformation.

"Seize this opportunity to take a fresh look at your business strategy. During the pandemic, companies were forced to come up with new ideas about technology in the workplace. We spend a lot on it. However, some solutions have been implemented that are not always sustainable. My advice: keep looking at how that technology can improve work processes, such as reducing manual work."

"Zoom in and take care of the right data. But how do you keep track of the return on investment (ROI)? Look at your objectives (what do you solve for your customer?) and make them smaller. I divide them into: customer experience, product and service digitization, operational excellence, and new business. Zoom in and take care of the right data. Provide a dashboard so you can continue to make informed decisions."

Open up Digitals is a Fellow Digitals production.